"Payment & Refund Policy"

Payment Terms

Our payment terms are structured to provide clarity and convenience:

• All prices are quoted in Indian Rupees (INR) unless otherwise specified
• Project payments are typically structured in milestones
• Payment schedules are clearly defined in service agreements
• Invoices must be paid within the specified payment terms

Payment Methods

We accept payments through the following methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• UPI Payments
• Net Banking
• Bank Transfers (NEFT/RTGS)

All online payments are processed securely through Razorpay payment gateway.

Cancellation Policy

Our cancellation policy is designed to be fair and transparent:

• Projects can be cancelled with written notice before commencement
• Ongoing projects require 30 days notice for cancellation
• Cancellation charges may apply based on work completed
• Deposits may be non-refundable as specified in the agreement

Refund Policy

Refunds are processed according to the following guidelines:

• Eligible refunds are processed within 7-14 business days
• Refunds are made through the original payment method
• Processing fees and taxes may be non-refundable
• Partial refunds may be offered based on service usage

Processing Time

Standard processing times for various transactions:

• Payment confirmation: Immediate to 24 hours
• Refund processing: 7-14 business days
• Cancellation processing: 2-3 business days
• Dispute resolution: Up to 30 business days

Payment Security

We prioritize the security of your payment information:

• All payments are processed through secure payment gateways
• We use industry-standard encryption for transactions
• We do not store sensitive payment information
• Our payment systems are regularly audited for security

Payment Disputes

In case of payment disputes:

• Contact our support team immediately
• Provide relevant transaction details
• We aim to resolve disputes within 30 business days
• Documentation may be required for dispute resolution