Effective Date: January 10, 2025

This policy outlines how TuffleIQ Technologies Private Limited ("TuffleIQ", "we", "us", or "our") delivers our digital services and provides access to our solutions.

Digital Delivery

As a technology services provider, our delivery process is primarily digital:

  • All services and solutions are delivered electronically
  • No physical products are shipped
  • Deliverables are provided through secure digital channels
  • Access credentials are sent via secure communication

Delivery Methods

We utilize various secure methods for delivering our services:

  • Secure file transfer protocols (SFTP)
  • Version control systems (e.g., Git repositories)
  • Cloud storage services with encrypted access
  • Project management and collaboration platforms
  • Direct deployment to hosting environments

Delivery Timeframes

Our delivery schedules are structured as follows:

  • Project milestones as defined in the service agreement
  • Regular updates during development phases
  • Sprint deliveries for agile projects
  • Final delivery based on project scope and complexity

Specific timeframes are outlined in individual project proposals and agreements.

Service Access

Upon successful payment and project initiation:

  • Access credentials are provided via secure email
  • Project documentation is shared through secure channels
  • Development environment access is granted as needed
  • Staging and production deployment details are provided

Delivery Confirmation

We ensure proper delivery through:

  • Formal delivery documentation
  • Client sign-off procedures
  • Quality assurance checkpoints
  • User acceptance testing (UAT)
  • Deployment verification processes

Support & Contact

For any delivery-related queries:

  • Contact our project management team
  • Use our designated support channels
  • Regular status updates are provided
  • 24/7 support for critical issues

Our support team is available to assist with any delivery or access-related concerns.