Effective Date: January 10, 2025
This policy outlines how TuffleIQ Technologies Private Limited ("TuffleIQ", "we", "us", or "our") delivers our digital services and provides access to our solutions.
Digital Delivery
As a technology services provider, our delivery process is primarily digital:
- All services and solutions are delivered electronically
- No physical products are shipped
- Deliverables are provided through secure digital channels
- Access credentials are sent via secure communication
Delivery Methods
We utilize various secure methods for delivering our services:
- Secure file transfer protocols (SFTP)
- Version control systems (e.g., Git repositories)
- Cloud storage services with encrypted access
- Project management and collaboration platforms
- Direct deployment to hosting environments
Delivery Timeframes
Our delivery schedules are structured as follows:
- Project milestones as defined in the service agreement
- Regular updates during development phases
- Sprint deliveries for agile projects
- Final delivery based on project scope and complexity
Specific timeframes are outlined in individual project proposals and agreements.
Service Access
Upon successful payment and project initiation:
- Access credentials are provided via secure email
- Project documentation is shared through secure channels
- Development environment access is granted as needed
- Staging and production deployment details are provided
Delivery Confirmation
We ensure proper delivery through:
- Formal delivery documentation
- Client sign-off procedures
- Quality assurance checkpoints
- User acceptance testing (UAT)
- Deployment verification processes
Support & Contact
For any delivery-related queries:
- Contact our project management team
- Use our designated support channels
- Regular status updates are provided
- 24/7 support for critical issues
Our support team is available to assist with any delivery or access-related concerns.